Notes: Chin et al. (1988). Development of an instrument measuring user satisfaction of the human-computer interface

Chin, J.P., Diehl, V.A., & Norman, K.L. (1988). [Development of an instrument measuring user satisfaction of the human-computer interface](http://portal.acm.org/citation.cfm?id=57203&dl=). CHI '88 Proceedings of the SIGCHI conference on Human factors in computing systems. 213-218. interesting (and short) article on analyzing user satisfaction in some software. the only quote relevant to my project is on efficiency vs. satisfaction as descriptors of effective interface design: For many tasks, speed and accuracy are two related performance measures which affect a person's attitude toward the system. [Read More]