Notes: Alter, S. (2014). Theory of Workarounds.

Alter, S. (2014). Theory of Workarounds. Communications of the Association for Information Systems, 34, 1041-1066. https://doi.org/10.17705/1CAIS.03455 Abstract Although mentioned frequently in the organization, management, public administration, and technology literatures, workarounds are understudied and undertheorized. This article provides an integrated theory of workarounds that describes how and why workarounds are created. The theory covers most types of workarounds and most situations in which workarounds occur in operational systems. This theory is based on a broad but useful definition of workaround that clarifies the preconditions for the occurrence of a workaround....

February 10, 2020 · 4 min