Roulet, G. (1990). Using the interact system model to analyze computer mediated communication during a small group problem-solving task. Proceedings of the Third Guelph Symposium on Computer Mediated Communication, 168–180.
p.170: This model, an outgrowth of general system theory, “treats units of communication, rather than human beings, as components of a small group system” — Highlighted Jan 30, 2016
p.170: Each message has two dimensions, a content or task component and a relational factor. — Highlighted Jan 30, 2016
p.171: The use of the ISM is interacts. From this analysis come Levels Two and Three, an identification of the process of group decision making, and an examination of repeated cycles as a group completes successive tasks and passes through four phases. — Highlighted Jan 30, 2016