Notes: Chin et al. (1988). Development of an instrument measuring user satisfaction of the human-computer interface


Chin, J.P., Diehl, V.A., & Norman, K.L. (1988). [Development of an instrument measuring user satisfaction of the human-computer interface](http://portal.acm.org/citation.cfm?id=57203&dl=). CHI '88 Proceedings of the SIGCHI conference on Human factors in computing systems. 213-218.

interesting (and short) article on analyzing user satisfaction in some software. the only quote relevant to my project is on efficiency vs. satisfaction as descriptors of effective interface design:

>For many tasks, speed and accuracy are two related performance measures which affect a person's attitude toward the system. The time it takes to learn a system and the retention of acquired knowledge over time also affect the utility of a system. User acceptance of a system (i.e., subjective satisfaction) is also a critical measure of a system's success. Although a system may be evaluated favorably on every performance measure, the system may not be used very much because of the user's dissatisfaction with the system and its interface.


notes 

See Also